Salon Policies

Prices

All prices listed on website or given by our guest service team are estimates. Prices may vary upon product usage, level of the service provider, and location. Customer will receive a detailed price breakdown with their service provider during the consultation at the time of the appointment.

Cancellation Policy

In the event that you need to cancel/reschedule your appointment, we request 24 hours notice to allow for accommodation of other clients’ needs. If there is a same day cancellation or no show there will be a $25 fee. After three same day cancellations or no shows, we will only be able to accommodate you on a walk in basis, or with a non-refundable 50% deposit. We understand emergencies arise and will work with you the best we can.

Product Return

We hope that you are satisfied with your purchase, however, we offer 100% guarantee on all hair and skin care products. We would be happy to exchange it for another product or issue you a refund via the method you paid. The card must be present to issue the refund; otherwise store credit will be given. No cash back will be given unless that was original form of payment. All makeup sales and personal blends are final. Products must be returned within 14 days to receive refund, otherwise store credit will be issued.

Service Guarantee

We offer 100% satisfaction guarantee on all our services. No refunds will be issued. If you are unsatisfied with your service, you may schedule for a redo service within 10 days. All redo requests will be reviewed by management prior to the redo appointment being booked. If you ask to see someone different of a higher level for the redo, you will be charge based off the new stylist level.

Specials and Promotions

Specials and promotional coupons cannot be combined with other salon specials or promotions. Coupons must be presented at check out in order to receive discount. Salon gift certificates are not redeemable for cash. Gift certificates may not be returned, and are non-refundable. Promotional gift certificates may not be used towards gratuity. 20 Volume Salon and Spa is not responsible for lost or stolen gift certificates.